Eduardo Sudasassi Furniss
CXO
For more than 20 years, I’ve had the opportunity to lead customer service, call center and sales teams, in addition to participating as Project Manager and Functional Leader in projects implementing CRM and Customer Experience [CX] processes for numerous companies.
I consider myself a customer experience specialist with a high degree of business knowledge and a focus on continuous improvement, promoting best practices to achieve the desired objectives and successful projects.
On a personal level, I enjoy cooking, especially baking and I love artisanal sourdough bread, I love sports, and I’m an avid traveler with my wife. In my free time, I like to walk our dog, play video games or with my technological gadgets and also listening to music or a good audiobook.
Work Experience
- Chief Experience Officer [CXO] & Commercial Director at In2clouds LTD. / 2019-present
- Business Development Manager at Intellect Solutions Inc. / 2016-2019
- Small Business Owner at T-virus Games S.A. / 2011-2016
- Contact Center Manager & CRM Manager at Purdy Motor S.A. / 2006-2016
- Call Center Manager at Sykes Latinoamérica / 2000-2006
Degrees & certifications
- Master’s degree in Business Management with emphasis on sales & marketing
- Zendesk Certified Support Administrator
- AWS Cloud Practitioner
- Monday.com Certified
- Salesforce.com Certified Administrator
- Avaya Call Center Manager Certified
Languages
Spanish: Native
English: 100%
Italian: 80%
English: 100%
Italian: 80%
